As the IT landscape grows increasingly complex, the need for specialized expertise has never been greater. The days of the jack-of-all-trades are over; today’s IT challenges require professionals who are not only experienced but also highly specialized. At C3 Systems & Security, we’ve curated a team of experts each trained and seasoned in specific domains such as cloud systems, SaaS providers, security, network, server, and desktop/laptop endpoint and mobile device management.
You no longer need to juggle multiple companies or manage a large in-house IT staff to ensure your network’s health. Our team of specialists provides comprehensive coverage, so you can have peace of mind knowing every aspect of your business technology is in expert hands. With C3, you gain a partner who ensures your IT infrastructure is robust and reliable, allowing you to focus on growing your business without the technological overhead.
In today’s fast-paced business environment, fast support isn’t just a luxury—it’s a necessity. With C3 Systems & Security managed services, your team gains direct access to our expert help desk engineers, who successfully resolve 99% percent of client issues remotely. For the challenges that need a hands-on approach, we provide swift on-site support for our Los Angeles area clients.
Our streamlined process means there’s a single point of contact for all technology-related issues, making it clear when and how problems are resolved with our ticketing system and client portal. This transparency allows you to see the true value of your investment in IT support. By reducing end-user issues, we increase the productivity of your employees, allowing them more time to drive your business forward.
With in-house built machine learning and artificial intelligence that learns from your company issues and proactively offers suggestions to our engineers on how to remediate issues, you’ll find that we’re pretty quick learners! Once an issue has been solved anywhere in our client base, your business gains the advantage of our proprietary knowledge pool to solve it more quickly for your business.
SYSTEMS SERVICES AVAILABLE |
Helpdesk Support |
Mobile Device Management (MDM) |
Managed Anti-Virus / Advanced Anti-Virus (EDR) |
Backup Monitoring |
Asset Reporting |
Update Patch Deployment |
Workstation Backup |
Monitoring and Backup of Servers |
Custom New User Set Up Form |
Security Patch Reporting and Remediation |
SYSTEMS SERVICES AVAILABLE |
Device Depot at C3 HQ |
Microsoft 365 Backup + Business Continuity |
Domain Expiration Monitoring |
E-waste Management / Destruction (Computers Only) |
Hardware Procurement |
Automated Software Deployment |
Password Management Systems |
Website Uptime/Downtime/Reputation Monitoring |
Printer Management Automation |
QBR (vCIO) SERVICES AVAILABLE |
Quarterly Tech Strategy Meetings |
Personalized Technology Roadmap |
Regular Support Ticket Review |
HR Coordination for New Hires / Terminations |
Licensing Audit (Office 365) |
Diaster Recovery / Business Continuity Plan |
REPORTING |
Monthly Management Report |
Proactive Remeditation of Issues in Reports |